Service Head
Lead the service department, manage technical teams, monitor service quality, resolve escalations, and ensure customer satisfaction.
The role
Responsible for managing the service department, supervising technical staff, monitoring repair quality, handling customer complaints, coordinating service operations, and ensuring customer satisfaction.
What we are looking for
• Qualification: Diploma or Degree in IT, Electronics, Computer Science, or a related field.
• 4–7 years of relevant technical service experience preferred.
• Strong technical troubleshooting and team-management skills.
• Knowledge of printer servicing, computer installation, and networking.
• Experience in service planning, reporting, and customer escalation management.
• Male candidates welcome.